Returns and replacements

If a product arrives faulty or does not work, contact us within 14 days of receiving it and we will replace the item within 10 days.

This applies to hardware and to software and subscriptions. If what you bought does not do what we said it would do, we put it right.

Warranty

Products carry a warranty of 6 to 12 months depending on the product. The warranty period for an individual item is stated on its product page. Cover is against faults with the product itself.

Where a manufacturer restricts support by region, our warranty covers the item but cannot restore manufacturer software support or unlock region-locked functions. We will tell you before you order if that applies to what you are buying.

How to start a return

Email [email protected] or message us on WhatsApp with your order details and a description of the fault. If your return is accepted we will send you a return shipping label and instructions on where to send the item.

Items sent back without contacting us first cannot be accepted.

Before you buy

Most problems are avoidable. Send us your machine model and year, or your laptop specification, before you order and we will confirm that what you are buying covers your equipment. We would rather turn a sale away than sell you the wrong database.

Damaged or incorrect items

Inspect your order when it arrives. If an item is damaged in transit, defective, or is not what you ordered, contact us straight away so we can put it right.

Your statutory rights

Nothing in this policy affects your statutory rights as a consumer under UK or EU law.

Questions

If you are unsure about anything here, ask before you order. Email [email protected] or message us on WhatsApp.